Own Conversations Everywhere
Agentic AI for Online Reputation ManagementAgentic AI for Online Reputation Management
Zigment’s AI engages across every touchpoint, mirroring your voice to resolve issues, earn trust, and spark advocacy in real time.Zigment’s AI engages across every touchpoint, mirroring your voice to resolve issues, earn trust, and spark advocacy in real time.
Contextual Reputation Intelligence
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Instantly read intent, tone, and topic from social comments to your support channels.
Dynamic Sentiment Mapping
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Track brand health in real time and auto-flag resolutions—no rule updates required.
Omnichannel Resolution
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Coordinate replies, escalations, and follow‑ups across channels with full context.
Zigment, trusted by some of the best companies
Beyond Traditional Reputation Tools
Most social listening tools stop at alerts and macros, leaving teams buried in noise, missing urgency cues, and reacting hours too late.
Missed Qualitative Signals
Numeric sentiment scores ignore sarcasm, urgency, and emerging micro‑trends.
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Rigid Flows
Pre‑set replies and paths crumble when conversations drift off‑script.
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Channel Silos and lost Context
Customer history, patterns, and tickets live in silos—leading to lost context and generic outcomes.
Agentic AI for Reputation Management
With Zigment, you capture nuance, unify channels, and adapt responses the instant sentiment shifts:
Every Channel
Effortlessly integrate all interactions,from Social DMs and stories to public reviews.
Unified Context
Decode qualitative insights and build nuanced customer profiles without losing context.
Adaptive Workflows
Match customer tone, sentiment, and history to tailor precise responses.
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Seamless Actions
Coordinate instantly across multiple tools, driving timely actions with a consistent brand voice.
One Platform, End‑to‑End Reputation Care
Zigment brings the truly next-gen AI power to your ORM statergy.
True Omnichannel
Seamlessly integrate platforms, automating consistent engagement across every channel.
Continuous Context
Maintain conversation history, sentiment tracking, and prior resolutions for personalized interactions.
Adaptive Journey
Instantly shift conversations between public/private channels, provide rapid resolutions, or escalate to humans.
Real-Time Data Integration
Connect existing systems effortlessly, centralizing customer data for swift, informed decisions.
Comprehensive Insights
Combine social mentions, influencer reach, sentiment trends, and purchase history to drive precise actions.
Always-On
Enable constant monitoring and immediate responses, ensuring uninterrupted support 24
The Platform
Drag-and-drop journeys that react to any CRM update, ad click, outbound list or even sentiment—no code.
How Full-Spectrum ORM Fuels Your Growth
Discover the impressive statistics that showcase our success and growth in the industry
84%
Consumers trust online reviews as much as personal recommendations.
70%
Customers will leave a review if asked.
35%
Conversion rates jump when brands reply to at least a quarter of their reviews.
33%
Responding to negative reviews within 24 h boosts the chance that customers will upgrade their rating.
Enterprise-Grade AI
Built for the Enterprise
Zigment's enterprise-grade AI platform ensures security, compliance, and transparency for your business needs.
Secure
Ensuring that your proprietary data isn’t shared on public domains. And only the permitted data is shared with the users and nothing more.
Conversation Graph™
Zigment's proprietary Conversation-First data layer merges qualitative + quantitative data. Clicks, chats, mood and intent—stored in one query-ready timeline.
Zigment fits right into your stack
Zigment is built with ecosystem integration in mind. Our platform is integrated with all the major software and platforms.
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