20 countries. Dozens of languages. One unbroken thread.
Every enquiry qualified in the buyer's language, then handed to the nearest outlet with the whole conversation attached.
Bajaj Auto
45%
lower cost per qualified lead
2X
qualified lead volume
20+
countries, one conversation layer
Bajaj Auto is one of the world's largest makers of motorcycles and three-wheelers, selling across 20+ countries. Demand runs on paid social and web, in dozens of languages, with every enquiry needing to be qualified and routed to the right local outlet. At that scale, the conversation has to run in every market at once, or it barely runs at all.
The demand scaled. The conversation didn't.
01
The context died at the border.
A buyer qualified themselves on WhatsApp, then got handed to an outlet that knew none of it. So they started over. Every restart, a leak.
02
One team can't speak 20 markets.
03
Spend climbed. Qualified volume flatlined.
One agent. Picks up the thread wherever it starts, in whatever language it's spoken.
Bajaj deployed a Zigment agent across WhatsApp, Instagram, Facebook and web. It catches the enquiry on any channel, qualifies in the buyer's language, and hands the nearest outlet a warm prospect with the full conversation attached.
Picks up anywhere
any channel, no dead ends.
Speaks their language
qualifies in 20+ languages by default.
Reads real intent
surfaces the prospects worth an outlet's time.
Carries the thread
routes with the full conversation attached.
Outlives the sale
NPS orchestrated in every market.
Writes back to your CRM
Enriched, structured data into your system of record. Not a notification.
Before, leads were qualified by hand and handed off naked. After, every enquiry arrives as one continuous, context-rich thread.
What happens when the thread doesn't break.
45%
lower cost per qualified lead. Qualifying ran before a human stepped in, so spend stopped burning on manual work.
2X
qualified lead volume. Same spend, twice the qualified pipeline reaching outlets.
20+
countries, one layer. The conversation finally ran at the scale of the footprint.
NPS in every market. The relationship outlived the sale instead of dying in a spreadsheet.
Takeaways
- Automotive
- Convert and Qualify
- Omnichannel Agents
- Conversational Intelligence
- Workflow Orchestration
Related
35%+ more test drives. Always-on response, national rollout. Every inbound answered the moment it lands.
40% lower cost per consultation. 90% qualified before a human, sub-30-second response. Enquiries handed over warm.
40% higher conversion vs offline. 65% less manual tele-calling. Hot enquiries handed to sales with context.
See what one unbroken thread does for your network.
A live demo on your own funnel. Your channels, your languages, your CRM.
