The signal was always in the conversation. Now it reaches your CRM.

Every question, hesitation and objection is scored for intent, sentiment and urgency as it happens, then written back as structured data your team can sort, route and act on.

33% lift in paid-subscription conversion. Scripbox.

Signals fanning out of a single conversation

Your best buying signals are sitting in a chat log nobody reads.

The customer told you their budget, their timeline and their objection. It ended up as an unread transcript, while the CRM recorded a lead status and a date.

An analyst scrolling through chat transcripts

Three steps. No engineering ticket.

1
You build it.
Define what your agent asks, what it qualifies, what it never says. In Agent Studio, without code.
2
You deploy it once.
One agent goes live across every channel at the same time. Not one build per channel.
3
Your team gets the warm ones.
Every conversation scored, enriched and synced to your CRM. Your rep opens a record that already knows the customer.

Not sentiment scores on a dashboard. Signal your team can act on.

Reads intent, not keywords.

Someone asking about delivery timelines for the third time is not the same as someone browsing. The agent scores what the customer is actually trying to do.

Catches urgency while it still matters.

Escalation thresholds you set, applied in the moment. A frustrated customer or a high-value question reaches a human before the thread goes cold.

Writes back to your stack as structured data.

Intent, objection, product interest and next best action land on the CRM record as fields, not as an attachment nobody opens.

Patterns emerging across many conversations

Shows you the pattern across thousands of threads.

Which objection is costing you the most, which campaign brings the wrong traffic, which question your content never answers. In aggregate, every week.

In every language your customers write in, including the mid-sentence switches. Voice notes and call transcripts scored the same way.