Conversational Intelligence
The layer that reads intent, sentiment and urgency inside every conversation.
It does things, not just says things.
Books the appointment, sends the payment link, updates the CRM, escalates to your rep when the stakes rise. Inside the conversation, within the rules you set.
11,000+ AI-led conversations at summit scale. TiE Global Summit.
A chatbot that ends with "someone will get back to you".
The customer was ready. The bot took the details, then handed them to a queue, a form and a callback window. Every step between intent and action is a place to lose them.
Three steps. No engineering ticket.
Not a handoff to a form. The work, done in the thread.
Books, pays and confirms without leaving the chat.
Slots checked against your real calendar, payment links issued against your real gateway, confirmations sent on the channel the customer is already using.
Your systems stay the source of truth.
CRM, calendar, payments, ticketing and inventory are read and written live. The agent never keeps a private copy of your data to drift out of date.
Escalates to a human with the whole thread attached.
You set the threshold. When it trips, your rep opens a record that already carries the conversation, the intent and the next step.
Every action inside your rules.
Refund limits, discount ceilings, compliance lines, approval steps. The agent acts only where you have said it can, and logs everything it does.
Every action logged, attributable and reversible. Nothing happens outside the guardrails you set.
35,000 attendees. Registration, ticketing and concierge, all in the thread.
- 11,000+
- AI-led conversations
- 5,000+
- registrations processed
TiE Global Summit 2024
Case StudyGroup bookings, upgrades and 1,200+ support tickets resolved without adding staff.
Know MoreTIQS
80% less call-centre and support workload.
Stronger with these.
Omnichannel Agents
One agent across every channel your customers use, carrying the same memory and the same thread.
You built it. You control it.
Every rule, every guardrail, every escalation threshold is yours to set. Change it on a Tuesday afternoon without filing a ticket.
They were ready to book. Don't send them to a form.
The appointment, the payment and the confirmation, in the conversation they already started.
